Complete & utter disappointment! Decided to use this company for a 2nd time in 12 months. Both for birthday gifts. The 1st time went smoother than this time, even though it took 3 attempts to receive what I ordered. This time its taken 4 attempts over 6 weeks, and still have not received the complete order I made. How a pair of Trumpet Cufflinks can be confused with 1. Rowing (pair), 2. Scorpion (single), 3. Trombone (pair), & 4. Trumpet (single), one single Trumpet cufflink they believe is acceptable as a complete order, even though they are supposed to come in pairs. Several emails (where they acknowledged they stuffed up and would do better) between us & them, and 2 phone calls later (which each time I left a message and no return call from them - bad business), we are now being ignored by this company. We even offered to return the incorrect cufflinks to which we were told each time "no need to, keep them" (as stated in the emails). Then, the last time they sent the single trumpet cufflink (a long sleeve shirt has 2 arms so needs 2 cufflinks), they send an email asking for a review! Talk about making me laugh! Fat chance of that being a good review as they have not fulfilled my order properly. You can't give a person a gift of 1 cufflink when its supposed to be a pair! Yes, should have avoided them after the first experience, but was prepared to trust them a 2nd time. Unfortunately, we will never recommend this company, ever! Which is a shame because they are a local 'aussie' business, in south east Queensland, we were more than happy to shop with them. But not any more!
